Policy

Privacy policy

Last updated: [DATE]

Two obligations run in parallel If you sell to Australian customers you are bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth). If you sell to customers in the EU or UK you may also be bound by the GDPR or UK GDPR. This page is written to satisfy both. Replace every bracketed value and delete any section that does not apply to your business.

1. Who we are

The entity responsible for the personal information described in this policy is [LEGAL ENTITY NAME], [ABN / COMPANY NUMBER], of [REGISTERED ADDRESS] (“we”, “us”). You can contact us about privacy at [PRIVACY EMAIL].

2. What we collect

Category	Examples	Why
Contact details	Name, email address, phone number	To answer enquiries and send order updates
Delivery details	Street address, business name, delivery notes	To dispatch freight to you
Order and transaction data	Items ordered, order value, payment status, refunds	To process and support the sale
Correspondence	Emails, form submissions, photographs you send us of faults	To resolve warranty and returns claims
Technical data	IP address, browser type, pages viewed, referring URL	To keep the site working and measure which pages are useful
Marketing preferences	Whether you opted in, which emails you opened	To send the updates you asked for, and to stop when you ask us to

We do not collect payment card numbers. Card details are captured and stored by our payment provider, [PAYMENT PROVIDER]. We receive only a confirmation of the transaction and a masked reference.

We do not knowingly collect information from children. Our products and this site are directed at adults.

3. How we use it

We use personal information to:

Respond to enquiries about models, pricing, availability and freight.
Take, process, fulfil and deliver orders.
Handle warranty claims, returns, refunds and freight damage claims.
Send order and dispatch notifications, which are transactional and are not marketing.
Send the spec sheet, build video and product updates where you have asked for them.
Detect and prevent fraud, and meet our accounting and tax record-keeping obligations.
Understand which pages and content are useful, so we can improve them.

We do not sell your personal information, and we do not rent or share it with third parties for their own marketing.

4. Legal bases (EU / UK visitors)

Where the GDPR or UK GDPR applies, we rely on these legal bases:

Contract — to process and deliver an order you placed.
Legitimate interests — to answer enquiries, keep the site secure, prevent fraud and improve our content, balanced against your rights.
Consent — for marketing emails and for non-essential cookies. You can withdraw consent at any time.
Legal obligation — to keep tax and accounting records and to respond to lawful requests.

5. Cookies and analytics

This site uses cookies and similar technologies. We group them as follows:

Type	Purpose	Consent needed?
Strictly necessary	Cart, checkout, security, load balancing	No — the site cannot function without them
Preference	Remembering your selections and region	Yes, in the EU and UK
Analytics	Understanding which pages are read and which are ignored	Yes, in the EU and UK
Advertising	Measuring and targeting paid campaigns	Yes — including in Australia, we ask

Analytics and advertising cookies are set by [ANALYTICS PROVIDER] and [AD PLATFORM]. Where consent is required, these cookies load only after you accept them. You can change your choice at any time through the cookie settings link in the footer, and you can block or delete cookies in your browser settings.

6. Who we share it with

We share information only with service providers who need it to do a specific job for us:

Freight and courier companies — name, address and phone number, so the boat can be delivered.
Payment processor — to take payment and handle refunds.
Email service provider — to send order notifications and the updates you requested.
Hosting and analytics providers — to run the site and measure traffic.
Professional advisers — accountants, insurers and lawyers, where necessary.
Authorities — where we are legally required to disclose, or to establish or defend a legal claim.

Our freight and email providers may store data outside Australia, including in the United States and the European Union. Where we transfer personal information out of Australia we take reasonable steps to ensure it receives comparable protection. Where the GDPR applies and we transfer data out of the EEA, we rely on [standard contractual clauses / adequacy decision / another safeguard].

7. How long we keep it

Record	Retention
Enquiries that do not become orders	[N] months
Order, tax and accounting records	[N] years, as required by law
Warranty and claim records	[N] years from the claim
Marketing list	Until you unsubscribe, plus a short suppression record so we do not email you again by mistake

8. Keeping it secure

We use encryption in transit, access controls and least-privilege access to protect personal information. No system is perfectly secure. If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the relevant regulator as required by law.

9. Your rights

Subject to the law that applies to you, you may:

Ask for a copy of the personal information we hold about you.
Ask us to correct information that is inaccurate, out of date or incomplete.
Ask us to delete information we no longer need.
Ask us to restrict or object to certain processing.
Withdraw consent to marketing at any time, using the unsubscribe link in any email or by contacting us.
Request portability of information you provided to us, where that right applies.
Lodge a complaint with a supervisory authority or the Office of the Australian Information Commissioner.

To exercise any of these, email [PRIVACY EMAIL]. We will respond within [N] days. We may need to verify your identity first. There is no charge for a reasonable request.

10. Marketing

If you give us your email, we use it to send the spec sheet and build video you asked for, and product updates. Every marketing email contains a one-click unsubscribe link. Unsubscribing from marketing does not stop transactional emails about an order you have placed.

11. Complaints

If you believe we have breached your privacy, contact [PRIVACY EMAIL] first so we can try to resolve it. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au, or to your local supervisory authority if you are in the EU or UK.

12. Changes to this policy

We may update this policy. The “last updated” date at the top will change, and material changes will be announced on this page. Continuing to use the site after an update means you accept the revised policy.

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