Policy
Shipping & delivery
Last updated: [DATE] · Applies to orders placed through this website.
1. What we ship
A complete boat order is supplied in more than one piece. Expect:
- The hull panels, folded and bundled.
- The bottom board (marine-grade plywood), packed separately from the hull.
- The seats and transom bracket.
- Any accessories you selected, such as stabiliser floats or the transport wheel set.
- A carry bag.
Folded, the hull measures approximately 100 × 60 × 32 cm. Because the consignment is large and awkwardly shaped, it is usually sent as freight rather than through a parcel network. The packed weight and cubic dimensions shown at checkout are the figures we were given for the [MODEL]; they are hand-measured and can vary slightly.
2. Dispatch times
| Situation | Typical dispatch |
|---|---|
| In stock at our warehouse | [N] business days |
| Made to order | [N] business days |
| Pre-order / back-order | Date shown on the product page at the time you order |
Dispatch is the date the consignment leaves us, not the date it arrives. You will receive tracking details by email once the freight booking is confirmed.
3. Delivery estimates
Transit time starts on the day of dispatch, not the day you order. Estimates below are indicative only and exclude public holidays, remote-area surcharges and periods when freight networks are congested.
| Destination | Indicative transit | Notes |
|---|---|---|
| Australian metro areas | [N–N] business days | Depot pickup or kerbside delivery |
| Australian regional and remote | [N–N] business days | Surcharge may apply; we will quote before dispatch |
| New Zealand | [N–N] business days | Customs clearance time is additional |
| United States | [N–N] business days | Customs clearance time is additional |
4. Freight charges
Freight is calculated at checkout from the packed dimensions, the destination and the service level you choose. Where a consignment falls outside the standard network — remote islands, mine sites, or addresses with restricted access — we will contact you with a separate quote and will not dispatch until you approve it.
5. Duties, taxes and clearance
Prices shown on this site are in Australian dollars and include GST for deliveries within Australia unless stated otherwise.
For deliveries outside Australia, the price you pay us excludes import duties, taxes and clearance fees charged by the destination country. These are your responsibility as the importer of record, and they are usually collected by the freight carrier before delivery. We cannot estimate them for you and we cannot mark a consignment as a gift to reduce them.
6. Receiving your delivery
A folded boat is heavy and shipped as a large consignment. Please plan for the following:
- Someone must be available to receive it. Carriers may leave a consignment at a depot if nobody is present.
- Inspect the packaging before you sign. Note any visible crush damage, tearing or water damage on the delivery docket.
- Photograph the consignment before opening it, and again as you unpack, if you see any damage.
- Report damage within [N] days. Email us the photographs and your order number. See Returns & refunds.
7. Failed deliveries and redelivery
If a carrier cannot deliver because the address was incorrect, access was unavailable, or nobody could receive the consignment, the carrier may return it to a depot and charge a redelivery fee. That fee is passed to you. If the consignment is returned to us, we will contact you to arrange redispatch at your cost, or refund the order less the original freight cost.
8. Pickup
Local pickup is available from [PICKUP ADDRESS] during [HOURS] if you would rather collect the boat yourself. Select pickup at checkout and wait for the confirmation email before travelling.
9. Questions
Email [SUPPORT EMAIL] with your order number, or use the form on the contact section of the home page.
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